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- Items on our website are available and ready to ship within 3-5 business days unless otherwise stated. We process & ship orders Monday through Friday, excluding holidays when United States Parcel Service (USPS) or United Parcel Service (UPS) are closed. Orders placed after 3:00 pm will be processed on the next business day. Tracking information, when applicable, will be provided.
- Soy wax is sensitive to extreme hot or cold temperatures. Therefore, shipments containing candles may be delayed during extreme weather conditions.
- If you need your order expedited, please contact us prior to placing your order so we can discuss alternative shipping options.
- If your items arrive damaged, please contact us immediately. We will ask you to send photos of the package and damaged items. These photos will be required for us to file a claim with the post office or UPS. Please do not throw out the damaged packaging or items until we have confirmed if the shipping carrier will need to pick them up
- Special Orders and Wholesale Orders
- These provisions do not apply to special orders and wholesale transactions. Special orders and wholesale transactions are subject to the terms of the individual contract.